Refund policy

Changed your mind? No worries.

We offer returns within 15 days of receiving your order.

To be eligible for a return:

• Items must be unworn, unused and in their original condition.
• Items must be returned with all original packaging and tags.
• Customers are responsible for all return postage costs.
• We recommend using a tracked postage service, as Born Rebel Co is not responsible for items lost in transit.

Once your return has been received and inspected, we will notify you of the outcome.

Please note that original shipping costs are non-refundable.

Faulty or incorrect items

If you have received a faulty or incorrect item, please contact us at hello@bornrebelco.com.au so we can arrange a suitable solution. Where an item is faulty or not as described, we cover the cost of returning it.

Because every pair is hand-finished, small variations in the leather, the stitching and any hand-painted detail are characteristic of the product and are not faults. No two pairs are identical.

Made to order

Every pair is made after it is ordered and takes a minimum of 5 weeks. Please check the sizing guidance on each product page before ordering, and contact us if you are unsure. If you need to exchange for another size, the replacement pair has to be made from scratch and takes a minimum of 5 weeks again before it ships.

Nothing in this policy affects your rights under the Australian Consumer Law.