Shipping policy

We ship within Australia only.

Every pair is made to order

Production begins once your order is placed and takes a minimum of 5 weeks. Your boots are not dispatched until they are finished, so any delivery estimate shown at checkout applies to transit only and does not include production time.

Dispatch

Once your boots are finished we post them from Western Australia and email you a tracking number automatically. You do not need to chase it.

How long transit takes

After dispatch, please allow:

Within Western Australia — 2 to 4 business days
Rest of Australia — 6 to 9 business days
Regional and remote areas — longer again

These are Australia Post's estimates rather than guarantees. Delays during peak periods and public holidays are outside our control.

Cost

Shipping is charged at the rate shown at checkout, which varies depending on where in Australia you are. An express option is available at a higher rate. Express affects transit time only, not the time taken to make your boots.

Signature on delivery

Parcels are sent with signature on delivery. If nobody is home, Australia Post will leave a card and hold your parcel at a nearby outlet for collection.

Your delivery address

Please check your address carefully before ordering. If a parcel is returned to us because the address was incorrect or it went unclaimed, we are happy to send it again once the cost of the second postage is covered.

Lost or damaged parcels

If your tracking has not updated for 10 business days, or your parcel arrives damaged, contact us at hello@bornrebelco.com.au and we will lodge an enquiry with Australia Post. Please keep the packaging if there is any damage, as Australia Post may ask to see it.